[drimala]

For smaller companies that see AI as something only large corporations can use, what are some practical, accessible ways to integrate AI into their customer service strategy to improve efficiency, responsiveness, and customer loyalty?

[neremid]

We always talked about using AI in our service—but it felt too “corporate” for our small company. Then I read Customerization’s article on AI in CX https://www.customerization.ca/ai-in-customer-experience/ , and everything clicked. It wasn’t about replacing people—it was about supporting them. Their team helped us build workflows that detect customer frustrations, surface relevant data instantly, and even route issues to the best agent. Our clients notice the difference, and so do we.

[drimala]

Thank you for pointing me to Customerization — their experience with Zoho One caught my attention. Planning to read more. Do they usually take on smaller-scale projects too?

[FrankJScott]

why not just google it