[neremid]

We always talked about using AI in our service—but it felt too “corporate” for our small company. Then I read Customerization’s article on AI in CX https://www.customerization.ca/ai-in-customer-experience/ , and everything clicked. It wasn’t about replacing people—it was about supporting them. Their team helped us build workflows that detect customer frustrations, surface relevant data instantly, and even route issues to the best agent. Our clients notice the difference, and so do we.